Chili LabsChili Labs reads the real Shopify order, drafts the reply in your brand voice and sends refunds, exceptions and upset customers to a human.
Every order you ship creates questions. Where is it. Can I swap it. When is my money back. Most of them are lookups, and answering them by hand eats the hours that should go into growing the store.
Flip the switch and see what changes on day one.
Four steps from install to a calm inbox.
Approve the app in Shopify. Chili Labs pulls your orders, customers and policies. No long onboarding.
Under 7 minutesAn Amazon-style issue menu lets customers pick their problem, so every ticket arrives with the order and the reason attached. No long, unclear emails.
No back-and-forthOrder status, returns, exchanges and refunds get an accurate draft in your brand voice. Your agent reviews and sends in one click.
Seconds per ticketAnything that needs judgment is routed with full context, a priority flag and an SLA timer. No ticket gets stranded.
Full context, zero diggingPredictable questions get drafted from your live store data. Anything risky, messy or emotional goes to a person.
Answered from your orders, tracking, products and policies. Never from guesswork.
Sent to the right person with a priority flag and an SLA timer.
Every handoff carries the order, the conversation and the customer history.
Everything your support team needs, built into the store you already run.
Stop making agents ask customers for context you could have captured upfront.
Drafts that read the order, know your policies and sound like your brand.
Email, chat and contact forms land in a single queue. Connect Gmail or Outlook and stop switching tabs.
Customers pick their issue from a simple menu, so every ticket arrives with the order and the reason attached.
Tickets route to the right person on shift, with live alerts before a promise gets broken.
First response time, resolution rate, CSAT and SLA breaches, visible in real time.
Custom domains with SPF and DKIM set up, so your replies land in the inbox, not in spam.
Move the sliders to match your store. The math is yours, not ours.
hours a month your team spends typing answers your Shopify data already knows.
You have probably tried the first two already.
The default move
AI drafts, humans decide
The quick fix
Real Shopify stores, in their own words.
Support feels much more organized
Customers can select exactly what they need help with instead of writing long emails, so our team gets the right context straight away. It has cut down on back-and-forth and made resolving tickets much smoother.
Less time on the same questions
We were spending too much time answering the same order status and shipping questions every day. Chililabs helps us handle those much faster, which lets our team focus on more complex customer issues.
Exactly what our support team needed
Customers don't have to wonder where to reach us anymore. The support flow is straightforward, and we've noticed conversations are much smoother from the start.
Every ticket in one dashboard
The biggest challenge for us was managing customer queries across multiple channels. Chililabs centralized everything into a single dashboard, making it much easier for our team to stay on top of every ticket.
Plans scale with your monthly ticket volume. Every plan starts with a 15-day free trial, billed through Shopify in USD.
For stores that want one organized support inbox.
For stores ready to let AI draft the repetitive replies.
For scaling stores with a busy queue.
Connect your store, let the AI draft replies on your live queue and watch the hours come back. Billing runs through Shopify. If it does not save your team time, uninstall before the trial ends and you pay nothing.
Your next “Where is my order?” is already on its way. Let Chili Labs answer it.
Setup in under 7 minutes. Built for Shopify.